He stated that it was worrying to see the number of complaints about Home Appliances Plus and its owing amounts to customers continue to rise, while clear difficulties are being faced in fulfilling orders.
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Newcomb stated that operators at the retail site did not cooperate fully with regulators to address complaints. The company stopped taking orders during a backlog of complaints.
The spokeswoman from NSW Fair Trading stated that the public warning in WA was shared via social media with NSW consumers.
She advised that consumers who experience delivery problems should ask for a refund from the credit card provider. “If a chargeback was not possible or in advance, NSW consumers should file an complaint with NSW Fair Trading.”
Home Appliances Plus received more than 380 complaints over the past 5 months, which is in stark contrast to its glowing customer reviews.
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Most complaints concern the supply of goods or the delivery time.
Angrily angry customers posted thousands of negative reviews online, accusing Home Appliances Plus defailing to deliver the items they purchased and demanding that the website be closed down.
Home Appliances Plus is affiliated with Steel and Water Pty Ltd. The company was established in Tasmania in 2021. The site sells discounted homeware, outdoor, sporting, toys, accessories, clothing, and pet clothes online.
The Sun-Herald et The Sunday Age asked questions about the company, but it did not respond.
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After a string of complaints by disgruntled customers, the Sun-Herald reported in July that online retailer Amazon is under investigation by consumer protection agencies. Inderjeet Sing, who said that he would never shop from the company again and would not recommend anyone to buy, also stated that he will not be buying from them again.
Roma Britnell, Victoria’s shadow state spokeswoman for consumer affairs, stated that the state’s consumer protection agency was inadequately funded and “should’ve been up front” warning the public about Plus Home Appliances.
She said that CAV can play a role in educating Victorians on corporate practices. “If these are serious enough to warrant investigation, then why not warn consumers about these organisations?”
Gerard Brody is the chief executive at the Center for Consumer Action Law. He stated that a lack of resources has limited enforcement and compliance work by consumer protection agencies. “A fundamental requirement for effective protection of consumers and a fair markets,” he said.
“Our experience is that investigations by consumer regulators can take some time, but we would like to see them happen more quickly,” he said.
Originally published at Brisbane News Station
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